FAQ

We specialize in comprehensive lighting and climate control solutions including:

• Air Conditioners & Evaporative Coolers
• Air Purifiers
• Ceiling Fans and Other Cooling Solutions
• Indoor and Outdoor Lighting (Decorative Light Globes, Downlights, Garden Lights)
• Audio Visual Equipment
• Electrical Accessories and Installation Components

Our products are designed to create comfortable, well-lit spaces for both residential and commercial applications.

Absolutely! Our product range serves diverse needs:

• Homeowners: Find stylish ceiling fans, energy-efficient lighting, and climate control solutions
• Contractors: Benefit from our reliable delivery and professional-grade products
• Businesses: Discover commercial-grade lighting and AV solutions

We take pride in offering solutions that scale from single-room projects to whole-building installations.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95 flat rate):
   • 10-15 business days after dispatch
   • Carried by premium carriers (DHL or FedEx)
   • Ideal for time-sensitive projects
2. Free Shipping (orders over $50):
   • 15-25 business days after dispatch
   • Carried by EMS
   • Perfect for budget-conscious shoppers

All orders are processed within 1-2 business days before shipping.

Yes! We ship worldwide with the exception of some remote areas in Asia and other locations. During checkout, our system will automatically verify if we can deliver to your address. We’re proud to bring quality lighting solutions to customers across the globe while maintaining the personal service of your neighborhood store.

Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey right to your doorstep. If you have any questions about your shipment’s status, our customer service team is always happy to assist.

We want you to be completely satisfied with your purchase. Our return policy includes:

• 15-day return window from delivery date
• Items must be in original condition with packaging
• To initiate a return, contact our customer service at [email protected]

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

We take great care in packaging our products, but if damage occurs during transit:

1. Contact us immediately at [email protected]
2. Provide photos of the damaged item and packaging
3. We’ll arrange for a replacement or refund at no additional cost to you

Our team will work quickly to resolve the issue and get you the products you need.

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely, and we never store your complete payment information.

Absolutely. We use industry-standard encryption for all transactions. Your financial security is our priority, and we comply with all PCI DSS requirements to ensure your payment information is protected.

While you can check out as a guest, creating an account offers benefits like:

• Faster checkout on future orders
• Order history tracking
• Easier returns processing
• Access to special offers

Account creation is quick, free, and makes your shopping experience more convenient.