Last Updated: [Insert Date]

At BrightNest Lighting (“we”, “us”, or “our”), operating at brightnestlighting.com, we are committed to protecting your privacy while providing quality lighting solutions for homeowners, contractors, and businesses worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment information (processed securely through our payment processors), and phone number.
  • Order Information: Details about the lighting products you purchase, including air conditioners, ceiling fans, downlights, AV equipment, and other electrical items from our product range.
  • Technical Data: IP address, browser type, operating system, referring URLs, and device information when you browse our site.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and search queries related to our lighting products.
  • Communication Data: Records of your communications with our customer service team at [email protected].

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders for lighting products and related accessories
  • Provide customer support and respond to inquiries about our products
  • Improve our website and product offerings based on user preferences
  • Send transactional emails (order confirmations, shipping updates)
  • Prevent fraud and enhance the security of our payment systems
  • Comply with legal obligations related to international shipping
  • Analyze website usage to optimize our marketing of lighting solutions

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers, all bound by confidentiality agreements.
  • Legal Compliance: When required by law or to protect our rights, such as for customs documentation for international shipments.
  • Business Transfers: In connection with any merger or sale of company assets, with notice to affected customers.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your data security is as important to us as the quality of our lighting products:

  • All payment transactions are encrypted using 256-bit SSL technology
  • We are PCI DSS compliant for payment processing
  • Personal data is stored on secure servers with limited access
  • We retain your information only as long as necessary for order processing, warranty purposes, or as required by law

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain data processing
  • Receive a copy of your data in a portable format
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests related to high-value commercial lighting orders.

6. Cookies and Tracking Technologies

Like most modern lighting retailers, we use cookies to:

  • Remember your preferences for lighting product displays
  • Analyze site traffic to improve our product offerings
  • Provide a secure shopping experience (essential cookies)

You can control cookies through your browser settings, though this may affect certain website features important for viewing our lighting products.

7. International Data Transfers

As we serve customers globally (excluding some remote areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy to reflect changes in our lighting business practices. The updated version will be posted on our website with a revised “Last Updated” date.

9. Contact Us

For questions about this Privacy Policy or our lighting products, contact us at:

BrightNest Lighting
3472 Goldcliff Circle
Washington, US 20004
Email: [email protected]